Shipping Policy

SHIPPING: All orders are shipped to residential or commercial addresses, not post boxes.

You will receive a confirmation email once your order has been shipped and this will contain your tracking number. Please note this email may appear in your spam folder.

PROCESSING TIMES:

Provided your order is with us by 12.00pm we will ensure dispatch the following working day. Orders received after 12.00pm will be dispatched within two working days. We do not ship or deliver orders on weekends or holidays. If we are experiencing a high volume of orders, there may be a delay on our usual processing times. If your order is going to be significantly delayed, we will contact you via email or phone to let you know.

New Zealand Orders

Tracked CourierPost North Island - 1-3 working days - NZ$9.95

Tracked CourierPost South Island - 3-5 working days - NZ$9.95

Orders over NZ$95 - FREE SHIPPING

Orders ship from our own facility at Muriwai Beach.

Australian Orders

Toll Couriers - 4-8 working days - A$12.95

Orders over A$125 - FREE SHIPPING

Orders ship from within Australia. No customs charges and no import duties to pay.

United States Orders

Standard tracked - 3-6 working days - US$9.95

Orders over US$75 - FREE SHIPPING

Orders ship from within the United States. No customs charges and no import duties to pay.

International Orders

Asia - 10 working days - calculated at checkout

UK & Europe - 6-15 working days - calculated at checkout

Pacific Islands - 6-15 working days - calculated at checkout

Rest of World - 6-15 working days - calculated at checkout

International freight is charged by weight and destination. There is no free shipping threshold outside New Zealand, Australia and the United States. Orders over 10kg are charged a freight estimate at checkout and we refund the difference once the actual cost is confirmed.

Please note: All deliveries are ‘signature required’. We cannot deliver to PO Boxes.

OVERSEAS ORDERS OUTSIDE NEW ZEALAND, AUSTRALIA AND THE UNITED STATES:

We use an international courier with a tracked service. The retail price of the products in your order must be shown on the consignment note, as NZ regulations require. Prices on the website include GST. Orders shipped outside New Zealand are exempt from GST. Any tariffs, taxes or customs fees charged in your own country are yours to pay.

DAMAGE OR LOSS IN TRANSIT:

Absolute Essential is not liable for products damaged or lost during shipping. If the carrier is at fault you will need to contact them directly to file a claim. Photograph the damage and keep all packaging and damaged goods.