Ask Dr. Bo

Dr Bo Hendgen, D.O. N.D. A.M. has over 35 years’ of clinical experience in natural medicine. She is the leading voice in Aotearoa on how to use certified organic essential oils and is the expert behind Good Magazine’s popular ‘Ask Dr Bo’ column. Need advice? Get your questions answered for free by Dr Bo. She’ll send you product recommendations and advice on how best to use them. Or you can explore the questions and answers section below.

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Shipping Policy

SHIPPING: All orders are shipped from New Zealand to residential or commercial addresses not post boxes.

You will receive a confirmation email once your order has been shipped and this will contain your tracking number. Please note this email may appear in your spam folder.

PROCESSING TIMES: 

Provided your order is with us by 12.00pm we will ensure dispatch the following working day. Orders received after 12.00pm will be dispatched within two working days. We do not ship or deliver orders on weekends or holidays. If we are experiencing a high volume of orders, there may be a delay on our usual processing times. If your order is going to be significantly delayed, we will contact you via email or phone to let you know.

 

New Zealand Orders

Tracked CourierPoet North Island - 1-2 days - 8.95$

Tracked CourierPoet South Island - 3-5 days - 8.95$

International Orders

Australia - 2-6 days - calculated at checkout

Asia - 10 days - calculated at checkout

USA, UK & Europe  - 6-15 days - calculated at checkout

Rest of World - 6-15 days - calculated at checkout

 

Please note: All deliveries are ‘signature required’. We cannot deliver to PO Boxes. Free shipping may be available depending on the value of your order or special offers at the time.

OVERSEAS ORDERS: 

We use an International Courier, ensuring fast, effective delivery and a safe, tracked service. Free shipping may be available depending on the value of your order. The retail price of the product/s in your order must be shown on the consignment note of your parcel (NZ regulations). All prices for products on the website are inclusive of GST. Sales to customers outside of New Zealand will be exempt from the payment of GST but may be subject to the payment of taxes or charges in their own country. Absolute Essential is not responsible for the payment of these. Any fees imposed during or after shipping your order (international tariffs, taxes etc) will be your responsibility.   

NB: Absolute Essential is not liable for any products damaged or lost during shipping. If it is the fault of the carrier you will need to contact them directly to file a claim (take a picture for evidence, save all packaging materials and damaged goods).