Shipping policy

SHIPPING: 

New Zealand
Orders ship from our own facility at Muriwai Beach. Free shipping nationwide on orders over NZ$95, otherwise NZ$9.95. Delivery 2 to 3 working days.

Australia
Orders ship from within Australia. Free shipping on orders over A$125, otherwise A$12.95. Delivery 3 to 6 working days. No customs charges and no import duties to pay.

United States
Orders ship from within the United States. Free shipping on orders over US$75, otherwise US$9.95. Delivery 3 to 6 working days. No customs charges and no import duties to pay.

Everywhere else
Orders ship from New Zealand. Shipping is calculated at checkout and delivery takes 6 to 15 days. Any tariffs, taxes or customs fees charged in your own country are yours to pay.

We deliver to residential and commercial addresses. All deliveries are ‘signature required’. We cannot deliver to post boxes.

Questions about an order? Email customerservice@absoluteessential.com

PROCESSING TIMES: 

Provided your order is with us by 12.00pm we will ensure dispatch the following working day. Orders received after 12.00pm will be dispatched within two working days. We do not ship or deliver orders on weekends or holidays. If we are experiencing a high volume of orders, there may be a delay on our usual processing times. If your order is going to be significantly delayed, we will contact you via email or phone to let you know.

OVERSEAS ORDERS: 

We use an International Courier, ensuring fast, effective delivery and a safe, tracked service. Free shipping may be available depending on the value of your order. The retail price of the product/s in your order must be shown on the consignment note of your parcel (NZ regulations). All prices for products on the website are inclusive of GST. Sales to customers outside of New Zealand will be exempt from the payment of GST but may be subject to the payment of taxes or charges in their own country. Absolute Essential is not responsible for the payment of these. Any fees imposed during or after shipping your order (international tariffs, taxes etc) will be your responsibility.   

NB: Absolute Essential is not liable for any products damaged or lost during shipping. If it is the fault of the carrier you will need to contact them directly to file a claim (take a picture for evidence, save all packaging materials and damaged goods).