It’s absolutely essential to us that you’re happy with your purchase.
So, we offer a 100% money back guarantee if you are not completely satisfied with your purchase. We only request a return if we need to see the issue or for batch identity purposes. If you’ve accidentally chosen incorrectly - no problem. Provided you are able to return the product in pristine resalable condition, within 7 days, your account will be fully refunded.
For faulty products or incorrect orders, we accept full responsibility.
Domestic customers - we will provide a free courier ticket if a return is required. Please contact us to arrange this at firstname.lastname@example.org
International customers – please contact us so we can arrange a resolution for you.
Change to labels or packaging
While we endeavour to ensure the product images on our website are representative of the item you receive, we do not take responsibility for any packaging updates or changes that are not yet showing on our website.
We can cancel and refund a submitted order for you as long as it has not been dispatched. Please contact us as soon as possible to prevent the dispatch of your order. The purchase balance for the cancelled item(s) will be refunded via the same payment method used to place your order. If you have paid with Internet Banking please provide us with your bank account details so the funds can be refunded directly into your account.
International regulations and restrictions
Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page. It's your responsibility to ensure that any goods you order are not prohibited/restricted within your delivery country.
Absolute Essential Ltd accepts no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your country’s Customs Office or other government body. Likewise, any import duty or tax payable on your order is not our responsibility.
If your order is returned to us due to banned/restricted product regulations, an incorrect address or refusal to pay fees, we will issue you a refund for products that are returned to us in resalable condition. You will be responsible for any return shipping charges and for any additional custom fees for your returned package. Those charges will be deducted from your order total and the remaining balance is the amount that will be refunded. The best way to way to avoid this issue is to carefully check local regulations before ordering.